Privacy Policy

Effective date: September 2025

Elements Fitness & Wellbeing ("we", "our", "us") (a trading name of V66 GYM Consultants Ltd) respects your privacy and is committed to protecting your personal data. These facilities are managed by Energize Community Active Ltd on behalf of V66 GYM Consultants Ltd.

Address: Unit K, Hunters Row, Stafford, ST16 2AD, United Kingdom.

Information We Collect

We may collect and process the following categories of personal data when you use our website or services:

• Information you provide via our enquiry or signup forms (name, email, phone, message content).
• Technical information such as IP address, browser type, and operating system.
• Usage data collected through cookies, analytics tools, and external booking systems.

Cookies and Tracking

Our site uses cookies and local storage for functionality, analytics, and marketing. Consent is managed by Spannr.dev (trading name of DACCAA Ltd). The cookies set may include:

• PHPSESSID – for website sessions.
• _fbp – Meta Pixel.
• _ga, _ga_7MNQ871YSY – Google Analytics.
• spannr_cookie_preferences – your consent preferences.
• _grecaptcha – Google reCAPTCHA security token.

These help deliver a secure, functional, and user-friendly experience. You can manage your preferences at any time using our cookie tool.

Third-Party Services

We use the following external services:

• Ashbourne Membership Management – for member signup, direct debit, billing, scheduling, and administration via the portal at https://secure.ashbournemanagement.co.uk. Ashbourne is an all-in-one club management platform used by gyms and fitness studios worldwide [oai_citation:0‡Software Advice](https://www.softwareadvice.com/fitness/ashbourne-profile/?utm_source=chatgpt.com) [oai_citation:1‡SoftwareWorld](https://www.softwareworld.co/software/ashbourne-membership-management-reviews/?utm_source=chatgpt.com) [oai_citation:2‡Companies House](https://find-and-update.company-information.service.gov.uk/company/12394887?utm_source=chatgpt.com).
• TeamUp – for booking Reformer Pilates classes.
• Other systems for booking certain classes—links may redirect to third-party sites for scheduling.
• Google Analytics – for site performance tracking.
• Meta Pixel – for marketing analytics.
• Google reCAPTCHA – to prevent spam on forms.
• Apple Maps – to show our location.
• Cloudflare – for CDN, security, and DDoS protection.
• Spannr.dev – for form handling and cookie consent.

We are not responsible for the privacy practices of external sites. Please review their policies before sharing your data.

Enquiry & Signup Form Submissions

Enquiries or signups are handled via forms provided by DACCAA Ltd (trading as Spannr.dev). Initial submissions may be reviewed by DACCAA Ltd for system integrity and abuse prevention. Follow-up messages remain private between you and Elements Fitness & Wellbeing.

DACCAA Ltd may retain your initial enquiry indefinitely for abuse prevention and may block identified abusive sources across Spannr.dev sites. They may also (excluding personal identifiers where feasible) use message content to train anti-spam systems—a process not currently implemented but potentially in the future.

Please avoid submitting sensitive or special category personal data unless essential for your request. Our processing is based on legitimate interests and consent as appropriate.

Elements Fitness & Wellbeing retains enquiry data separately, according to our internal policies and applicable legal obligations.

How We Use Your Information

• To respond to enquiries and manage memberships and bookings.
• To administer class bookings (e.g. Reformer Pilates via TeamUp).
• To improve our website and services.
• For security, fraud prevention, and abuse protection.
• With consent, for marketing purposes.

Legal Basis for Processing

• Consent – for analytics and marketing cookies.
• Contractual necessity – for membership management and class booking.
• Legitimate interests – for security, admin, and fulfilling enquiries.
• Legal obligations – where required by law.

Data Sharing

We do not sell your data. We may share it with service providers listed above as needed to deliver services. These providers must comply with UK GDPR.

Data Retention

We retain data only as long as necessary. Enquiry and membership data are kept according to internal policies and legal retention requirements.

Your Rights

Under UK GDPR, you have the right to:

• Access your data.
• Correct inaccuracies.
• Request deletion (where applicable).
• Restrict processing.
• Request data portability.
• Object to certain processing (e.g. marketing).

To exercise these rights, contact us as below.

Contact Us

Elements Fitness & Wellbeing
Unit K, Hunters Row, Stafford, ST16 2AD
Email: [email protected]

Supervisory Authority

You may lodge a complaint with the UK Information Commissioner’s Office (ICO): https://ico.org.uk/.